The Market Loss Policy has been updated. You will find the updated policy here: https://www.usgoldbureau.com/content/terms-and-conditions-of-sale#marketloss

Official Market Loss ("Ask to Ask") Policy

When purchasing bullion metals from the U.S. Gold Bureau, once we have issued a confirmation number, the price is either locked-in for your order or inventory has been allocated to your order. The transaction may not be cancelled, but only offset at our current ask price. U.S. Gold Bureau’s Market Loss Policy applies to all products offered on our website; however, it is generally more applicable to bullion metals related products as they are more volatile than Investment Grade or numismatic coin products. If the U.S. Gold Bureau has not experienced a loss between the time you confirmed your order and the time of cancellation, you may cancel your order without any fees. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $50.00 cancellation fee. This is our Market Loss Policy. Any market gain on cancellations or returns shall remain the property of the United States Gold Bureau.

When selling to the U.S. Gold Bureau, once we have issued a confirmation number, the price is either locked-in for you or your confirmed sale to the U.S. Gold Bureau has been placed in the open market. Your transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price and/or prices, is your responsibility if we do not receive your items. The difference will be charged to you, plus a $50.00 (USD) cancellation fee. This is our Market Loss Policy. Any market gain on cancellations shall remain the property of the United States Gold Bureau.

The U.S. Gold Bureau reserves the right to refuse an order when the confirmed price is incorrect due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metal markets. Furthermore, the U.S. Gold Bureau reserves the right to refuse or cancel any order deemed questionable, of significant risk to the U.S. Gold Bureau, or in potential violation of U.S. Anti-Money Laundering Laws, regardless of the price confirmation.

Your U.S. Gold Bureau order may be automatically canceled if we do not receive payment within three (3) business days. Once you have placed an order with the U.S. Gold Bureau, whether through our website or over the telephone, you have entered into a binding financial agreement.

If you have additional questions about this policy, please feel free to contact us online or call (800) 775-3504.