These Terms & Conditions of Sale (these “Terms”) govern all purchases and sales of products through USGB, LLC d/b/a United States Gold Bureau (“USGB,” “we,” “us,” or “our”), whether conducted via the Website, by telephone, or through any other means. By engaging in any transaction with USGB, you acknowledge that these Terms are incorporated into and form part of the Client Agreement (the “Client Agreement”), which governs your use of the Website and our services. Any capitalized words used but not defined in these Terms will have the meanings set out in the Client Agreement.

By purchasing or selling products through USGB, you represent that you have sufficient experience and knowledge to make informed decisions regarding our products, including bullion metals, Investment Grade Coins, Proof Coins, Special Order Items, or any other products sold through the Website or by our representatives (collectively, “Products”). You acknowledge that all decisions regarding purchases or sales are made solely by you, and that USGB does not provide investment advice or recommendations. You accept that you are solely responsible for any risks associated with your transactions, including risks related to market volatility, pricing fluctuations, and liquidity of the Products.

 

Pricing:

The price displayed on the Website or communicated via telephone or other channels is the total price due for the Products, excluding applicable sales taxes based on your state’s tax rules; and payment processing fees, which may be added for certain payment methods (e.g., credit cards). All additional charges are clearly disclosed during the checkout process or communicated by USGB representatives. The grand total presented at checkout is the amount you are legally obligated to pay.

Payment via bank wire is considered complete when funds are received and applied to your order. Payment via credit card or ACH (electronic check) is considered complete when the order is placed, provided the payment clears. Declined or rejected payments may result in follow-up from USGB to verify your payment information.

Price Locks:

For orders made over the telephone, prices are locked upon verbal confirmation of your order. Telephone communications are recorded for verification purposes, and verbal acceptance constitutes a binding agreement.

For orders made through the Website, prices are locked upon receipt and clearance of payment.

Once an order is placed, you are financially obligated to complete the transaction and you agree to be bound by these Terms, including all provisions relating to order execution, payment obligations, and market-related adjustments.

USGB reserves the right to refuse or cancel any order in its sole discretion if:

• A confirmed price is incorrect due to computer errors, system malfunctions, or inaccurate Product descriptions;
• The order is deemed suspicious, of significant financial risk, or in potential violation of U.S. Anti-Money Laundering Laws; or
• Market conditions change suddenly in a manner that exposes USGB to material risk.

 

Our Market Loss Policy:

Once a confirmation number has been issued, your purchase price is locked and inventory has been allocated to your order. Orders may not be cancelled except as permitted under this paragraph (our “Market Loss Policy”). USGB reserves the right to apply the Market Loss Policy to all Products as market conditions dictate.

For Purchases from USGB: If no market loss occurs between order confirmation and cancellation, you may cancel without penalty. If market loss occurs, any deficit between the sale price and the offset purchase price is your responsibility, plus a $50 cancellation fee. Market gains on cancelled or returned orders remain the property of USGB.

For Sales to USGB: Once a confirmation number is issued, the sale price for your products is locked, or the sale has been executed on the open market. Orders cannot be cancelled, except to the extent necessary to offset at USGB’s current buy price. You are responsible for any shortfall resulting from non-delivery of items, in addition to a $50 cancellation fee. Any market gains realized on the sale remain the property of USGB.

 

Shipping, Insurance, and Delivery:

All shipments from USGB are fully insured while in transit. However, insurance coverage does not apply in the following circumstances:

• If you leave delivery instructions with any carrier or delivery service requesting that parcels be left unattended without a direct signature.
• If you direct the carrier to leave your package with another person or entity (e.g., a building manager, neighbor, or third-party mail service location such as UPS Store or Mail Boxes Etc.).
• Once the package has been delivered to the delivery address you provided, our insurance coverage ends, and we will have no responsibility for loss, theft, or damage thereafter.

To preserve your right to make an insurance claim, you must report any discrepancies or missing packages to USGB within five (5) calendar days of the carrier reporting delivery to your address. Failure to report within this period will void your ability to file an insurance claim with USGB.

If a package is determined to be lost or damaged in transit, USGB will file an insurance claim on your behalf. Upon resolution of the claim, USGB reserves the right, in its sole discretion, either to reship the items to you or to refund your payment.

In the event of industry supply chain shortages or market conditions outside of USGB’s control, USGB reserves the right to delay delivery of your order for up to thirty (30) days from the expected shipping date. During such delay, your transaction price remains locked and will not change, regardless of market fluctuation.

 

Returns:

For Bullion Metals: All sales of bullion metals are final and non-refundable. In limited cases, you may be able to cancel an order before shipment, subject to fees and conditions under our Market Loss Policy available at www.usgoldbureau.com/content/terms-and-conditions-of-sale#marketloss USGB may purchase bullion from you in a buy back. A buy back is a separate transaction under our “Sell to Us” program, not a reversal or refund of your original purchase. Buy back prices are based on the current bid price, which is generally close to the COMEX spot price. Please see the “Sell to Us” section of our website for current prices, policies, and procedures, available at www.usgoldbureau.com/category/sell-gold-silver 

For Investment Grade Coins: You have 30 days from the receipt of your Investment Grade Coins to inspect the products (“30-Day Product Inspection Period”). If the products are unacceptable to you, you may return them, for any reason, for a product refund only. Shipping, handling, and insurance fees are non-refundable. If you have requested a shipping delay or shipping hold, the 30-day return period will begin on the original ready-to-ship date. To return coins during the 30-Day Product Inspection Period, you must call USGB to obtain a Return Merchandise Authorization (RMA) number within that 30-day window. RMA numbers expire 15 days after issuance. Returns sent without a valid RMA number will not be refunded. You are responsible for the costs associated with packing, shipping, and insuring your Investment Grade Coins if they are being returned to our facility. You must insure your package for the full value of the products being returned. Returns received within 15 days after the 30-Day Product Inspection Period may be accepted at USGB’s discretion and are subject to a 10% restocking fee. USGB reserves the right to charge a 10% restocking fee for any return that falls outside of our standard return policy.

For Proof Coins: All sales of Proof Coins are final—there are no refunds. We will purchase Proof Coins based on the current bid spot price for their metal content and weight, plus any applicable market premium.

For Special Order Items: All sales of Special Order Items are final—there are no refunds. If you wish to sell a Special Order Item previously sourced at your request, we may assist by reaching out to our network to help facilitate a potential sale. We will make reasonable efforts to obtain a bid price from interested buyers; however, if no bid is received, we are not obligated to purchase the item ourselves. The resale of Special Order Items is subject to current market demand and availability of buyers.

 

Sales & Buy Back Guarantee:

If you sell precious metals products to us (whether through the Website or via telephone (including Products which you may have originally purchased from USGB), you may take advantage of the USGB Buy Back Guarantee. Under this guarantee, USGB will either buy back your Products directly or facilitate a sale on your behalf. At least one buy-back option is available for any qualifying Product at any time, for any reason. Payment is typically made within 72 hours via check or credit to your account for future purchases.

The price offered under the Buy Back Guarantee will vary based on the method of sale (Open Market Sale or Immediate Liquidation, both described below), current market conditions, and demand for the Products. No guarantee of price is made; the Buy Back Guarantee is a promise to provide a market for qualifying Products, not a guaranteed profit.

Open Market Sale: You may sell your Products directly in the market to potentially achieve the highest sale price. You control the sale price and assume any associated costs or fees.

Immediate Liquidation Sale: USGB may buy back Products at its current bid price for immediate liquidity. This option is available at any time with zero fees from USGB; you are responsible for shipping and insurance to deliver the Products to our facility. This option is generally used for bullion metals, though it may also be applied to Investment Grade and numismatic coins.

All transactions under the Buy Back Guarantee are subject to these Terms or, where applicable, the Consignment Agreement for consigned items.

 

Disclaimers:

You expressly acknowledge that you are making all of your own decisions in connection with purchases and/or sales and that USGB is not making any recommendation with respect to such purchases and/or such sales. You also expressly acknowledge that you are subject to a variety of risks, which risks are beyond the control of USGB, and you expressly acknowledge that USGB is not liable or responsible for those risks, for which you have sole responsibility. Those risks include, without limitation, risks associated with the price volatility of the products, particularly precious metals. Under certain market or other conditions you may not be able to liquidate the purchased products or liquidate the purchased products at prices acceptable to you.

You acknowledge and agree that purchase orders for our Products may be placed through our online order entry system or telephonically with our representatives. USGB has designed its systems to provide an efficient and dependable method for entering orders. However, you acknowledge that due to the nature of internet connectivity, commercial internet service providers are not 100% reliable, and there may be instances of failure beyond the control of USGB. Additionally, because manual orders entered by representatives over the phone involve human interaction, they may be subject to potential errors or failures.

USGB specifically disclaims any liability or responsibility for orders placed via the online order entry system or manually by a representative, or for any losses, or any direct, indirect, consequential, or incidental damages you may incur as a result of using the online order entry system. This includes, without limitation, any liability for the interruption, cancellation, or other termination of the online order entry system. USGB shall not be held responsible for any failures or errors that may occur in either the internet-based online order entry or manual order entry processes. By initiating a transaction with USGB, whether through the Website or by communicating with us telephonically, you expressly acknowledge having read, understood, and agreed to this disclaimer.

 

Investment Risks:

All investments involve risk – coins and bullion metals are no exception. The value of our Products is affected by multiple factors, including the current market price of bullion, perceived scarcity, quality, demand, market sentiment, and broader economic conditions. These factors can cause significant fluctuations, including rapid increases or decreases in value. As such, investing in our Products may not be suitable for everyone. You should understand the risks, have adequate cash reserves, and only invest disposable income you can afford to lose. USGB does not guarantee any profit, and past performance is not indicative of future results.

USGB, LLC is a private distributor of precious metals and is not affiliated with the U.S. Government. USGB employees are not licensed investment advisors and are not authorized to provide investment advice or recommend the purchase or sale of any financial instruments. We provide information solely regarding the Products we offer. You should consult a licensed professional or independent advisor before making any decisions regarding the purchase, sale, or trading of Products. USGB assumes no responsibility for the suitability, profitability, or tax implications of any transaction. You are solely responsible for determining the tax consequences of your transactions, and USGB does not provide tax advice or report transactions to tax authorities, except as required by law (e.g., sales tax collection).

Certain Products, including Investment Grade Coins and Proof Coins, are certified by independent third-party grading services such as NGC or PCGS. While USGB relies on the guarantees provided by these services, we do not independently verify grading or authenticity beyond those certifications. USGB expressly disclaims any warranties, express or implied, regarding merchantability, investment performance, or authenticity beyond what is provided by the grading services.