Frequently Asked Questions (FAQs)

1. What are the shipping, handling, security and insurance charges?
   Free shipping on all orders. Order minimum $99. Due to U.S. Postal Service policy, it is cost prohibitive to ship heavy packages (greater than 10 pounds) to a PO Box. If you require delivery of a heavy package to a PO Box, there will likely be a $110 surcharge applied to the order. However, we will work to provide alternative delivery options to avoid this fee whenever possible. Please note that due to government laws, we cannot ship to APO/FPO facilities.
2. Do you ship internationally?
   Generally, we only ship to addresses in the United States of America; however, depending upon the specific country you are requesting shipment to and the import / export laws related to the delivery address, we may be able to ship to your international location. Clients from other countries must make payment via bank wire and may be responsible to arrange for their own transportation in certain circumstances
3. How do you wrap your packages?
   All of our packages are carefully and discretely wrapped, typically in non-descript packages to not give any indication as to the contents inside. For security reasons, the name of our Company is not disclosed on the outside package. You should be prepared to show a government-issued identification when accepting delivery of your package.
4. How is my order shipped?
   Our company offers several shipping options that vary depending on the type of order placed. The carriers we use to ship your orders are UPS, USPS, and FedEx. For direct inquiries, please call: (800) 775-3504. Once your order is ready for shipment, a tracking number will be emailed to you. Please monitor your tracking updates once you receive the confirmation email. Delivery can take 3-5 business days, depending on the carrier. PLEASE NOTE: We cannot redirect packages once they have left our facility.
5. Can you ship my order to a post office box?
   Yes, we can ship to post office boxes. However, some packages, depending upon the total weight of the shipment, may not be able to be shipped to a post office box without an additional fee. If a different shipping method is used to deliver a package to a U.S. Mail facility with post office boxes, you must specify a street address for shipment.
6. Is my package insured while in transit?
   Yes. The United States Gold Bureau fully insures all of its shipments. Should anything happen while your package is in transit, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a direct signature. For shipments that require a signature: you, the purchaser, must be the person who signs for the package. Also, if you have given instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes Etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED BY OUR INSURANCE ONCE IT HAS BEEN DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company on your behalf; PROVIDED, HOWEVER, THAT YOU REPORT ANY DISCREPANCIES OR CLAIM OF A MISSING PACKAGE WITHIN 5 DAYS OF THE DAY YOUR PACKAGE WAS REPORTED AS DELIVERED TO YOUR DELIVERY ADDRESS. FAILURE TO REPORT DISCREPANCIES OR CLAIMS OF A MISSING PACKAGE WITHIN 5 DAYS WILL VOID YOUR ABILITY TO FILE AN INSURANCE CLAIM WITH US FOR THE MISSING ITEMS OR PACKAGE! If we determine the package is lost or damaged, we will work with the insurance company to file a claim according to policy and the appropriate procedures. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.
7. Are signatures required for my packages?
   If you want a direct signature for your package, that will be an added shipping cost. You must specify this request to your sales representative or contact customer service (800) 775-3504.
8. How long will it take to get my package?
   Your order is usually packaged and shipped within 2 weeks of receipt of your good funds payment (14 days including weekends; holidays may add additional handling time). We endeavor to ship your items to you as fast as possible, but many factors contribute to shipment times, including the method of payment utilized by you to settle your order. AT TIMES, WE MAY SEND YOUR ITEMS IN MULTIPLE PACKAGES TO COMPLETE THE ORDER. ADDITIONALLY, IF YOU HAVE PLACED MULTIPLE ORDERS, WE MAY SHIP ALL OF YOUR ORDERS IN A SINGLE SHIPMENT.
9. Does the company ever backorder items?
   Supply and demand problems occasionally occur in our industry, which may be the result of numerous situations occurring in the supply chain. These occurrences, although rare, are outside of the control of the United States Gold Bureau. From time to time, we have more buyers than sellers. If this should happen, we reserve the right to delay delivery up to 30 days (from your expected shipping date) to fill your order. Even if the price continues to rise, your price is locked-in and will not change. Should the value of your items decrease in that time period, you will not be entitled to any market gain.

1. Do you add a commission fee to your quoted price? No. The price you are quoted is the price you pay. The only additional charges that may be added are for sales tax (when applicable, based on your state’s tax policy) and fees that may be based on your payment type (credit card and PayPal, for example, have a fee added to cover the costs that we pay to process payment). Any such additions to the product prices are clearly displayed. The price you see listed as the Grand Total in the checkout process is the price that you will pay for your order. See below for references to orders paid by bank wire for other possible exclusions.
   

2. Are the prices locked when I place my order? Your price is locked when payment is made. In the case of payment via bank wire, payment is considered made when the wire is received and funds are applied to your order. In the case of payments made via credit card or ACH (electronic check), payment is considered made when you place your order, provided that, that your payment method clears your bank. If your credit card is declined, or if our ACH debit of your account is rejected by your bank, we will call you to verify the information you provided to us at the time of your order.
   
3. How long is my price locked in for when buying from U.S. Gold Bureau?
   Your price is locked in immediately upon verbal verification of your order, except in the case described above. Your acceptance of the price and terms of your order is a verbally binding agreement between you and The United States Gold Bureau. You specifically agree to be financially liable to complete the transaction. Your telephone communications with us are recorded to ensure accuracy of your order. Once you have placed an order with the United States Gold Bureau, you have entered into a binding agreement. By placing an order, you agree to be bound by our Terms & Conditions of Sale. The United States Gold Bureau reserves the right to refuse an order when the confirmed price is incorrect due to computer-related problems, pricing  errors, or abrupt abrupt movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to the United States Gold Bureau, regardless of payment method and price confirmation. You must ensure that your payment is dated within 24 hours and received by U.S. Gold Bureau within three business days.
   
4. Our "Market Loss Policy" (Ask to Ask policy):
   When purchasing bullion metals from the U.S. Gold Bureau, and we have issued an order confirmation number, the price is locked in for your order or inventory has been allocated to your order. The transaction may not be cancelled, but only offset at our current ask price. The United States Gold Bureau’s Market Loss Policy applies to all products offered on our website; however, it is generally more applicable to bullion metals as they are more volatile than Investment Grade or numismatic coin products. If the U.S. Gold Bureau has not experienced a loss between the time you confirmed your order and the time of cancellation and your order has not already shipped, you may cancel your order without any penalty fees. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $50.00 cancellation fee. This is our Market Loss Policy. Any market gain on cancellations or returns shall remain the property of the United States Gold Bureau.
   
   When selling to the U.S. Gold Bureau, once a confirmation number has been issued, the price is either locked-in for you or your confirmed sale to the U.S. Gold Bureau has been placed in the open market. Your transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price and/or prices, is your responsibility if we do not receive your items. The difference will be charged to you, plus a $50.00 (USD) cancellation fee. This is our Market Loss Policy. Any market gain on cancellations shall remain the property of the United States Gold Bureau.
   
   The U.S. Gold Bureau reserves the right to refuse an order when the confirmed price is incorrect due to computer-related issues, pricing errors, incorrect item descriptions or sudden movements in the precious metal market. Furthermore, the U.S. Gold Bureau reserves the right to refuse or cancel any order deemed questionable, of significant risk to the U.S. Gold Bureau, or in potential violation of U.S. Anti-Money Laundering Laws, regardless of the price confirmation.
   
   Your U.S. Gold Bureau order may be automatically canceled if we do not receive payment within three (3) business days. Once you have placed an order with the U.S. Gold Bureau, whether via website or over the telephone, you have entered into a binding financial agreement.
   
   If you have additional questions about this policy, please feel free to email us at info@usgoldbureau.com, or call us at (800) 775-3504.
   
5. Do you have quantity discounts?
   Yes. The United States Gold Bureau will extend discounts when available on large orders or sizable orders of individual items. Please feel free to call us to discuss what you are looking for at (800) 775-3504.

1. What forms of payment does the United States Gold Bureau accept?
   Payment to the United States Gold Bureau must be provided using check-by-phone (ACH or Electronic Check), PayPal, or major credit card. We also accept wire payments over the phone only.
   Depending upon the product, we accept payments according to the following guidelines:
   1. Credit cards and PayPal are accepted for orders up to our current credit card/PayPal limit, which may change from time-to-time, but generally is at least $20,000;
   2. Check-by-phone or electronic check (ACH) is accepted for orders up to our electronic check card limit, which may change from time-to-time, but generally is at least $20,000. When paying by ACH, you are authorizing a one-time debit to your account. No additional debits will ever be made without your specific request and agreement.
   3. A $25,000 minimum order is required for Bank Wire as payment.
2. Do you have a holding period on check or check-by-phone orders?
   Yes, orders paid for via check-by-phone are subject to a funds verification aging period, which may be as long as 6 (six) business days. Direct bank wire is always recommended when possible. Call your account advisor if you wish to pay with wire.
   
3. Where and how do I wire funds?
   Upon placing an order, we will provide you with instructions, which include our bank name, ABA routing number, and our account number. Upon receipt of your wired funds, your account advisor will contact you to confirm your product selections and verify pricing. Any unused funds can be retained on your account for future transactions, or will be returned to you via check, at your discretion.
   
4. What happens if my payment isn't received within the applicable time period?
   It's always best to send us your payment immediately to ensure that the United States Gold Bureau can honor the confirmed price. However, if your payment is not received in a timely manner, we reserve the right to either accept a new or late payment, refuse and cancel your order, or provide an updated quote based on the market price at the time we receive payment.
   

Because the value of precious metals and other alternative assets changes frequently, the following Terms & Conditions of Sale apply to your transaction and business with our Company.

1. Your order will be shipped to you via a secure, insured shipment method.
   Please inspect your order and call us immediately if you have any questions. Any and all claims related to non-receipt, missing goods, damaged goods, or incorrect orders must be made within 5 days of the reported delivery date. If you believe you are missing something from your package – DO NOT DISCARD ANYTHING! Call us immediately at (800) 775-3504. You must retain all packaging materials, shipping box, etc. for insurance to be applicable to your order.
   
2. Bullion Metals:
   1. All sales of bullion metals are final- there are no refunds.
   2. We will buy bullion at the current bid price, which is generally very close to the COMEX “spot price” for precious metals.
      
      1. Bid price is determined according to our 'Sell To Us' program, which is available on our website at: usgoldbureau.com/sell-gold-silver.
3. Modern Certified Coins:
   1. YOU MUST CALL THE UNITED STATES GOLD BUREAU FOR A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA) PRIOR TO SENDING ANY MERCHANDISE BACK. RMAs expire 15 days after issuance.
   2. RETURNING MERCHANDISE WITHOUT AN RMA NUMBER WILL RESULT IN NO REFUND.
   3. Within 30 (thirty) days of receipt of Modern Certified Coins, you may inspect the items for 30 days (30 Day Product Inspection Period). If the products are unacceptable to you, you may return them, for any reason, for a product refund only. The shipping, handling, and insurance fee cannot be refunded. In cases where you have requested a shipping delay or shipping hold, the 30-day return period will begin on the original ready-to-ship date.
   4. In order to return your Modern Certified Coins during the 30-Day Product Inspection Period, you must call for an RMA within 30 days of receiving your Modern Certified Coins.
   5. You are responsible for the costs associated with packing, shipping, and insuring your Modern Certified Coins if they are being returned to our facility. You must insure your package for the full value of the products being sent to our facility.
   6. The United States Gold Bureau will accept a return of your Modern Certified Coins for up to 15 days after the 30-Day Inspection Period; however, returns that fall into this 15-day period are subject to a 10% restocking fee.
   7. Modern Certified Coins sold as part of a Diversified Investment Package are subject to a separate set of rules, as outlined below in section 5.
4. Pre-1933 Coins and other Rarities:
   1. Sales of Pre-1933 Coins and other Rarities may be able to be returned within 30 days of receipt, depending upon the specific classification and year of the coin. There are two categories: Common Date and Date Specific. Common Date coins are those coins manufactured prior to 1933 where the U.S. Gold Bureau selects a year for you at the time of shipment and invoicing (i.e. the year of the coin is not directly listed on the product page of our website). Date Specific coins are defined as those coins manufactured prior to 1933 where the U.S. Gold Bureau specifically defines the year of the coin you are buying on the product page on our website, and we only ship you that specific year of coin in the specific grade you selected. Special Orders are requests for the U.S. Gold Bureau to acquire an item on your behalf that we do not specifically offer for sale on our website at the time you placed the order. Special Order items are non-refundable; however, we will work with you to offer a bid to buy your item if you wish to sell it. As with all requests to return an item, you must request a Merchandise Return Authorization (RMA) prior to returning the items to our facility. Items received without an RMA will result in no refund.
      1. Common Date coins may be returned within 30 (thirty) days of receipt. You may inspect the items for 30 days (30-Day Product Inspection Period). If the products are unacceptable to you, you may return them, for any reason, for a product refund only. The shipping, handling, and insurance fee cannot be refunded. In cases where you have requested a shipping delay or shipping hold, the 30-day return period will begin on the original ready-to-ship date.
      2. Date Specific coin sales are final - there are no refunds. However, we will work with you to make a market for you if you wish to sell your Date Specific Pre-1933 coin.

   2. Special Order Pre-1933 Coins are those coins where you have requested we source and sell you a coin that is not listed for sale on our website at the time you requested the item. We will work to accommodate Special Orders where possible; however, Special Orders are non-refundable as it is not an item the U.S. Gold Bureau normally carries in inventory.

      1. Special Order coin sales are final - there are no refunds. However, we will work with you to make a market for you if you wish to sell your Special Order coin(s).

   3. We will always work to offer a bid to buy Pre-1933 Coins and other Rarities at the current wholesale bid price.

      1. Bid price is determined as of the date the coins are received by the United States Gold Bureau.
5. Diversified Investment Packages:
6. The United States Gold Bureau shall not be responsible or liable for claims arising out of the monetary value of the items purchased, or the price paid for the items. The buyer is aware of the market fluctuation in the price of precious metals and therefore assumes all risks associated therewith. There is no guarantee, promise, or assurance that the U.S. Gold Bureau is the lowest price provider of the items acquired.
7. Texas residents are not subject to sales tax on precious metals. 
8. The United States Gold Bureau uses contemporary grading standards and interpretations to grade coins, and relies upon the opinions of independent coin grading services such as the Numismatic Guaranty Corporation (NGC) and Professional Coin Grading Service (PCGS). Both of these grading services are recognized as industry leaders and they guarantee, grade, and certify each coin to be authentic. The United States Gold Bureau relies upon those guarantees in selling coins. However, the United States Gold Bureau does not guarantee that the coins we sell will achieve the same grade from any other grading service.
9. Are there risks?
   All investments involve risk – coins and bullion metals are no exception! The value of a bullion coin (e.g., American Eagle coins, American Buffalo coins, etc.) is affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins, and other factors. Some of these factors include the quality and current demand and general market sentiment. Therefore, because both bullion metals and numismatic and Investment Grade coins can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including bullion metals and coins, can decline in value, you should understand them well and have adequate cash reserves and disposable income before considering a bullion metal or coin investment.
10. Can The United States Gold Bureau store my precious metals for me?
    We recommend the Texas Bullion Depository for your precious metals storage needs. The Texas Bullion Depository is an agency of the State of Texas and is the only precious metals depository in the United States with government oversight that is available to the public for use. All deposits are capable of being stored in a segregated storage account (your metals are not comingled with other depositors), and all deposits include 100% all-risk insurance. The State of Texas operates the Texas Bullion Depository in the immediate proximity of the U.S. Gold Bureau, making logistics very simple when purchasing precious metals from the U.S. Gold Bureau for storage at the Texas Bullion Depository. You may find out more about the Texas Bullion Depository at: www.TexasBullionDepository.gov.
    
11. Do you report my purchase of precious metals to the IRS?
    The United States Gold Bureau is not required to report your purchase to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement. If sales tax is applicable to your order, we are required to collect the sales tax from you at the time of purchase and remit it to the appropriate taxing authority; however, we are not required to report anything about the items you purchased.
    

1. Authenticity Risks:
   Forgery and counterfeiting are risks associated with the purchase of rare coins. To minimize these risks, it is recommended that investors only buy coins certified by one of the leading independent coin grading services. With the exception of certain uncertified circulated coins, each coin sold by The United States Gold Bureau (USGB) has been graded by either the Professional Coin Grading Service (PCGS) or by Numismatic Guaranty Corporation (NGC). Each of these coin grading services is recognized within the coin grading industry for its superior expertise, and each guarantees unequivocally that coins certified by it are authentic. USGB relies upon those guarantees in selling coins, and does not independently verify whether certified coins are authentic. Accordingly, the United States Gold Bureau disclaims any expressed or implied warranties associated with the coins, including that the coins are merchantable.
2. Grading Risks:
   The value of a coin is highly dependent upon the condition, or "grade" of that coin. Since grading is a subjective process, there is risk in acquiring coins whose grades have not been independently certified by one of the leading independent coin grading services. The possibility exists that a coin could be misgraded by one of the independent grading services, and it is possible for such services to assign a different grade to the same coin upon resubmission. The guarantees provided by such services provide protection against misgrading, given the continuing solvency of the services. The United States Gold Bureau cannot be responsible for any of the services' guarantees, or for subsequent changes in their policies and expressly disclaims any express or implied warranties associated with the grades assigned by PCGS and NGC.
3. Volatility:
   The bullion metals and numismatic and Investment Grade coin markets are subject to substantial price fluctuations, including significant and rapid increases and decreases in value from time to time. Investors must be able to assume the risk of such price fluctuations. The U.S. Gold Bureau does NOT recommend owning precious metals, numismatic coins, or Investment Grade coins if you are unable to handle the volatility risk.
   
4. Investment Performance:
   During the period in which relatively accurate statistics have been maintained, many numismatic and Investment Grade coins have shown an ability to appreciate as an asset; however, that does not guarantee this will continue. The past performance of numismatic and Investment Grade coins is not indicative of future performance; there is no way to predict what the future market may be for numismatic and Investment Grade coins. The United States Gold Bureau is always prepared to assist you in selecting coins for your portfolio or collection, we will do our best to assist you in acquiring assets that have the best opportunity to accomplish your goals; however, there is no guarantee. You understand that the decision to purchase bullion metals, numismatic or Investment Grade coins is ultimately your decision alone.
5. Unregulated State of the Numismatic Coin Market:
   The coin market is not subject to some of the forms of governmental regulation applicable to other forms of investment. Conversely, there can be no assurance that, in the future, regulations which materially affect the coin market will not be imposed. At present, there are no restrictions on the ownership of numismatic or Investment Grade coins, and numismatic coin ownership offers certain tax and privacy advantages. However, there is no guarantee that, in the future, these benefits will not be restricted or totally removed by government regulation.
6. Bid Price:
   The United States Gold Bureau is a major buyer of numismatic and Investment Grade coins in certain segments of the coin market. If you wish to sell your coins in the future, the U.S. Gold Bureau would appreciate the opportunity to provide you with a bid to purchase them from you, although the United States Gold Bureau cannot guarantee to make a bid on every coin. Should the U.S. Gold Bureau make a bid on your coins, it is the Company’s current practice, which is subject to change in its sole discretion, to offer to buy coins that we commonly sell during our normal course of business. The bid price is raised or lowered on a daily, even hourly basis, depending upon various market conditions.
7. Economic Forces:
   The success of an investment in numismatic or Investment Grade Coins is dependent, at least in part, upon extrinsic economic forces including supply, demand, international monetary conditions and inflation, or the expectation of inflation. The impact of these forces on the value of coins cannot be predicted with any certainty. No assurance can be given that an investor will be able to sell his or her coins at a price greater than or equal to their acquisition cost.
   *Please note: All investments involve risk, and coins, currency and bullion are no exception. The precious metals, numismatic coin, modern Investment Grade coins, and rare currency markets are speculative, unregulated and volatile and prices for these items may rise or fall over time.
8. Additional Risks & Considerations:
   The United States Gold Bureau does not guarantee that any client buying for investment purposes will be able to sell for a profit in the future. The value of raw bullion and raw bullion coins (e.g., PAMP Suisse gold bar, raw Gold American Eagle, raw Silver American Eagle, Canadian Maple Leaf, South African Krugerrand, etc.) is largely determined by the current spot or market price of bullion. This price fluctuates throughout the trading day.
   
   The value of a numismatic or rare coin is determined by multiple factors which can and do fluctuate independently from bullion prices. These factors include: the perceived scarcity of the coin, its quality, current demand, market sentiment, and economic factors. Bullion, rare coins and rare currency can go down as well as up in value. These items may not be suitable for everyone. The U.S. Gold Bureau does not determine the suitability of any specific person to purchase numismatic or Investment Grade coins, bullion or rare currency. You should consult with your independent financial advisor regarding whether an investment in numismatic coins, modern Investment Grade coins, bullion or rare currency is right for you. You should not acquire any products from U.S. Gold Bureau if you are not qualified to make your own financial decisions. You should obtain a thorough understanding of coin and bullion products before you acquire these products as a collector or investor.
   
   The investment value of a numismatic or Investment Grade coin depends in large part on the price you pay. If you are acquiring any of the products offered by the U.S. Gold Bureau as an investment, you should evaluate its current market value, potential for appreciation and liquidity and consult independent sources regarding these factors. Since numismatic coins, modern Investment Grade coins, bullion and rare currency can decline in value, you should have adequate cash reserves and disposable income before considering acquiring a coin, currency or precious metal product. We do not recommend early withdrawal from accounts or securities which may result in substantial penalties or fees in order to acquire precious metals.
9. You should consult with your independent financial advisor before disposing of any security, annuity, Certificate of Deposit or other investment to acquire numismatic coins, modern Investment Grade coins, currency or bullion. The U.S. Gold Bureau is not responsible for any changes in tax laws or other statutes which may affect any profit or salability of your coins or currency.
   
   Notice: The Account Representatives at the United States Gold Bureau may be compensated through commissions; however, most staff members are also paid a salary or hourly rate. Their commissions, where applicable, are usually greatest on numismatic coins and modern Investment Grade coins as these products involve much more time and effort to procure, assemble, and maintain in a secure facility over their hold period by the Company. Their commissions are least on bullion metal related products. Their work experience, knowledge, background and training vary widely. They may receive, from time to time, undisclosed compensation for recommending specific coin or currency products.
   
   U.S. Gold Bureau employees are not licensed as investment advisors and are not authorized to recommend the purchase or sale of any product or investment other than the products -- specifically numismatic and Investment Grade coin products -- sold by the U.S. Gold Bureau. Check with a licensed professional with expertise in a particular market before making a decision to buy or sell any security, bond, annuity or financial instrument.
   Further, Account Representatives are not tax advisors and may not provide any advice regarding taxability, tax rates or related issues for any product the U.S. Gold Bureau sells. You should consult with your tax advisor regarding any questions about the tax implications of buying or selling bullion, rare coins, modern rare coins, or currency.

1. Electronic Order Entry Risk Disclosure and Disclaimer:
   The U.S. Gold Bureau (USGB, LLC) specifically disclaims any liability or responsibility for orders placed via the company’s website or online order entry system, for any loses or direct, indirect, consequential or incidental damages which you may recognize or incur as a result of the use of the online order entry system. Further, the U.S. Gold Bureau specifically disclaims any liability for the interruption, cancellation or other termination of the online order entry system.
2. Limitation of Liability:
   All orders placed through the order entry system are taken on a best efforts basis. The U.S. Gold Bureau shall not be responsible for technical errors, pricing errors, negligence or inability to execute orders. Nor shall the U.S. Gold Bureau be responsible for any delays in the transmission, delivery or execution of customer's order due to breakdown or failure of transmission or communication facilities, or to any other cause or causes beyond the Company’s reasonable control or anticipation.
3. Possible System Failure:
   Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet-based order entry. The customer acknowledges that the order entry system is a mechanical system and, as such, may be subject to failure beyond the control of USGB. The customer acknowledges having read and understands the Electronic Order Entry Risk Disclosure and Disclaimer.
4. Use of "cookies":
   A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. The only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.
   
   The U.S. Gold Bureau uses cookies only to enable you to retrieve fresh quotes or place additional orders without having to re-enter your name and shipping information each time. Credit card and banking information is not stored in cookies and must be re-entered when it is needed.
   
   If you are having problems logging into our system, or the system cannot seem to find your username or password, please check your browser settings and/or any kind of cookie blocker you may have installed on your system and make sure it is allowing our website to set a cookie on your browser. This is the most common problem customers have when they are not able to login to our website.

We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

The information collected will be used to send you our Gold Monitor newsletter and informational messages directly related to precious metals and will only be used by the United States Gold Bureau.

1. Why did you receive a mailing from us?
   Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
   
   If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to info@usgoldbureau.com for review.
2. How can you stop receiving email from us?
   Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the SafeUnsubscribe™ or Update Profile links at the end of any email.
3. How do we protect your privacy?
   We use appropriate, industry standard security measures to protect against the loss, misuse and alteration of data used by our system.
4. Sharing and Usage
   We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.
5. Use of Web Beacons
   When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web Beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).
   
   \Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.